Refund policy

Returns
Due to the nature of the products, all sales are final. There is a 14-day manufacturer warranty on items with a motor. Warranty is void without purchase of cleansing mist and toy tote for proper care. It is imperative that you check your motorized devices immediately upon receipt. 

To process a warranty for a manufactures defect; the purchaser must contact The Desire Room directly with the issue and be prepared to provide video of the issue. In the event of a warranty approval, your defective product will need to be mailed back to The Desire Room. Customer covers cost of shipping the item back to The Desire Room. Once the warranty is processed, the customer will receive a replacement of the exact same item. If the item is no longer available, the customer will be offered a store credit to use towards their upgraded accessory of choice. No cash refunds will be given.